Privacy Policy

1. Introduction

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   This Privacy Policy explains how Coventry Parties (“we”, “us”, “our”) collects, uses, and protects your personal data when you use our website and services.

 

We are committed to protecting your privacy and handling your data in accordance with applicable data protection laws, including UK GDPR and the Data Protection Act 2018.

 

2. Data Controller

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   Coventry Parties is the data controller responsible for your personal data.

 

Contact:

Email: [parties@thecubecoventry.com](mailto:parties@thecubecoventry.com)

 

3. Personal Data We Collect

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   We may collect the following types of personal data:

 

Identity data such as your full name.

Contact data such as email address, phone number and address.

Booking and event data such as event details, child’s first name and age, and preferences.

Payment data such as transaction details (we do not store card details).

Technical data such as IP address, browser type and usage data.

Media data such as photos or videos (only where consent has been given).

 

4. Children’s Data

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   Our services are designed for children’s events. We only collect limited information such as first name and age where necessary.

 

All data relating to children is provided by a parent or legal guardian.

 

5. How We Use Your Data

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   We use your personal data to process bookings, deliver services, communicate with you, process payments, respond to enquiries, improve our website, comply with legal obligations, and send marketing communications where consent has been given.

 

6. Legal Basis for Processing

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   We rely on contractual necessity, legitimate interests, legal obligations, and consent.

 

7. Photography and Media

   We may take photos or videos during events for promotional use.

 

We will always obtain prior consent.

You may withdraw consent at any time.

No identifiable images will be used without permission.

 

8. Data Sharing

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   We do not sell your data.

 

We may share your data with trusted third parties such as payment providers, booking systems, IT providers, and professional advisers.

 

9. International Transfers

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   If data is transferred outside the UK, appropriate safeguards will be in place.

 

10. Data Retention

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    We retain personal data only as long as necessary.

 

Booking records are kept for up to 6 years.

Enquiries are kept for up to 12 months.

Marketing data is kept until consent is withdrawn.

 

11. Data Security

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    We use appropriate security measures including secure systems and restricted access.

 

12. Your Rights

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    You have the right to access your data, correct inaccurate data, request deletion, object to processing, restrict processing, request data portability, and withdraw consent at any time.

 

To exercise your rights, contact:

Email: [parties@thecubecoventry.com](mailto:parties@thecubecoventry.com)

 

13. Complaints

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    You have the right to complain to the Information Commissioner’s Office (ICO).

 

Website: [https://www.ico.org.uk](https://www.ico.org.uk)

 

We would appreciate the opportunity to resolve any concerns first.

 

14. Cookies

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    We use cookies to improve website functionality and analyse traffic. You can control cookies through your browser settings.

 

15. Third-Party Links

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    We are not responsible for the privacy practices of external websites.

 

16. Changes to This Policy

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    We may update this Privacy Policy from time to time. Updates will be posted on this page.

 

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